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ForexPilotAI

Privacy Policy

Last updated: March 28, 2024

1. Introduction

ForexPilotAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using ForexPilotAI, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number (optional)
  • Country of residence
  • Account credentials (encrypted passwords)
  • Referral codes and referral relationships

2.2 Transaction Information

When you make purchases, we collect:

  • Payment transaction details (via BTCPay Server)
  • Cryptocurrency wallet addresses
  • Purchase history and transaction records
  • Invoice information

2.3 Usage Information

We automatically collect certain information about your device and usage:

  • IP address and geolocation data
  • Browser type and version
  • Device information (type, operating system)
  • Pages visited and time spent on our platform
  • Referral sources and navigation patterns
  • Download history of purchased products

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our trading bot platform and services
  • Account Management: To create and manage your user account
  • Transaction Processing: To process payments and deliver purchased products
  • Customer Support: To respond to inquiries, provide technical support, and resolve issues
  • Communication: To send important updates, security alerts, and service notifications
  • Referral Program: To track referrals and calculate commission rewards
  • Analytics: To analyze usage patterns and improve our platform
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: To send promotional materials (only with your consent, and you may opt-out anytime)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Payment Processors: With BTCPay Server and cryptocurrency payment networks to process transactions
  • Service Providers: With third-party vendors who assist in operating our platform (hosting, analytics, email services)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, property, safety, or that of our users
  • With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure password hashing and storage
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure server infrastructure and firewalls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations (tax, accounting, regulatory requirements)
  • Resolve disputes and enforce our agreements
  • Maintain transaction records for fraud prevention

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our platform
  • Updating the "Last updated" date
  • Sending an email notification (for material changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: [email protected]
Data Protection Officer: [email protected]

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.